Me: “We did some research that indicates that the registration may have run out. Your organization registered and managed the domain name, so I can’t help with this since we have no involvement in managing the domain name.”
Client: “[very angry] I am reading your email in disbelief. You are the webmaster – how can there be an aspect of our website that you have no control over?”
Why is that client from hell? Because they don’t understand the relationship between domain name registration and site functionality? Because they called the webmaster when there was a problem with the website?
Sites like these, while good for the occasional laugh, only contribute to web professionals’ image as aloof, arrogant, know-it-alls. If clients don’t know how this stuff works, it’s not their fault.
On a positive note, Michael Beirut’s talk about great clients is inspiring, and highly recommended: