The problem with Clients from Hell

Clients from Hell bugs the hell out of me. Take this recent post, for example:

Me: “We did some research that indicates that the registration may have run out. Your organization registered and managed the domain name, so I can’t help with this since we have no involvement in managing the domain name.”

Client: “[very angry] I am reading your email in disbelief. You are the webmaster – how can there be an aspect of our website that you have no control over?”

Why is that client from hell? Because they don’t understand the relationship between domain name registration and site functionality? Because they called the webmaster when there was a problem with the website?

Sites like these, while good for the occasional laugh, only contribute to web professionals’ image as aloof, arrogant, know-it-alls. If clients don’t know how this stuff works, it’s not their fault.

On a positive note, Michael Beirut’s talk about great clients is inspiring, and highly recommended:

2010/01 Michael Bierut from CreativeMornings on Vimeo.


    Jacks |

    I do agree – as CFH posts go, this one is kind of lame, but most of the time that website is awesome for real horror stories that just make the rest of us thankful that our clients aren’t THAT bad. I don’t usually get the sense that its a bunch of snotty webbies that want to boost each other’s egos.