Earlier this week, Blenderbox CEO and Co-Founder Jason Jeffries presented at the Brooklyn Business Summit on the importance of good customer relations.
Created by the Brooklyn Business Center, the Brooklyn Business Summit is dedicated to providing a “progressive venue and agenda for small business owners and entrepreneurs looking to become small business owners”. After building three successful businesses, Jason has gained extensive insight into creating and maintaining quality relationships with his clients and customers, insight that he shared with 50 small business owners at Wednesday’s Customer Satisfaction & Retention workshop.
Cutting through the traditional Customer Relation jargon, Jason mapped out a simple and effective guide to securing customer satisfaction using a modified version of the “Blenderbox method” — Listen, Think, Create, Deliver. By listening to your customer’s needs and desires, making your service memorable, and maintaining a personal involvement in your company’s client relationships, you can positively shape the perception of your company and generate quality business leads.
The message is simple, should business owners wish to embrace it: listening to what your clients have to say about your methods and addressing these critiques in your process is always the most effective way to keep your clients happy and your business booming.
While the next Brooklyn Business Summit has yet to be scheduled, video of Jason’s presentation will be available on their site soon, so keep checking back for more details.